Channel Improvement: Option to delete messages sent by mistake
B
Bernardo Gonzalez
I would like to be able to delete a message that I sent by mistake on the Messages module, and for it to also be removed from the recipient's device, so that the unintended message is no longer visible.
🔴 Important Note:
This is NOT a limitation on respond.io. This is a limitation set by Facebook's team to all WhatsApp API accounts.
S
Shi Hui
There is a limitation on the channel's side where most of the channels (e.g. Facebook, WhatsApp, Instagram, Line) do not have API to delete sent messages.
Once the channels start providing API to delete sent messages, we are happy to look into this feature!
Update (31 May 2023): This API still does not exist yet, except on Telegram.
N
Nabilah Binti Salleh
N
Nabilah Binti Salleh
N
Nabilah Binti Salleh
Hello Safae Youssef, thank you for this request.
Currently, there is a limitation on the channel's side where most of the channels (e.g. Facebook, WhatsApp, Instagram, Line) do not have API to delete sent messages
.Once the channels start providing API to delete sent messages, we are happy to look into this feature!
M
Mo Awad
Please add this feature because we need it
N
Nabilah Binti Salleh
Mo Awad: Hello Mo Awad, we're currently focusing on other priorities but we'll be sure to consider this feature as soon as we can.
Y
Yihui Chan
T
Tang Supporter
Please make this feature for Telegram Channel Shi Hui
Y
Yihui Chan
Hi Tang Supporter, we're currently focusing on other priorities but we'll be sure to consider this feature as soon as we can.
Y
Yasser A
we prefer to delete or edit message at least ,because some agent maybe send price of products by wrong calculations ( for example )
E
Eka Suwari
it will great cause sometime we makes typo and when we realize it sent to customer will drop our company values just because typo and wrong message
L
Luca Renna
Being able to delete mistaken messages from the Message module and from the contact side in their device.
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