Respond AI: AI Agent - Process images from incoming messages
planned
W
Wilson Tan
Business problem:
Currently, AI Agent does not have the capability to process images from messages. This feature would help platform users handle objective queries where the contact sends an image, AI Agent will not be able to process it answer based on the image that the contact is enquiring about.
Desired outcome:
Allow AI to process images based on the image from messages. Specific use cases:
- Identify brands of items of the image and provide a response on said brand / product
- Identify issues from images and provide a response based on knowledge sources (i.e. image of a malfunctioning device of a specific brand)
- Process an image of a form, receipt, etc
Use case (Capture, Convert, Retain):
This feature spans multiple phases:
- Capture: Visually engage users early in the journey—think visual search or product discovery via images.
- Convert: Streamline image-based product matching and upselling in chat.
- Retain: Use visual input to reduce back-and-forth and solve problems faster.
J
Janina Kotze
Voted - yes at the very least AI Data Collection Agent should be able to receive an image or file and save it to a variable. There is no need to recognize or read the content of the image, just receive it and move on to the next action. It is currently stuck.
S
Shi Hui
planned
Y
Yihui Chan
Merged in a post:
Agent AI will be able to receive images
L
Luis Araujo
The AI Data Collection Agent should be able to at least receive an image or file and save it to a variable. There is no need to recognize or read the content of the image, just receive it and move on to the next action. It is currently stuck.
Jean Paul Carbajal
I voted for the feature request on your behalf, this will help us launch the feature faster and you'll receive a notification when it's ready 💪