Business Problem
Currently, the incoming messages are not marked read even after the contact receives a reply from the platform. The absence of read receipts (blue ticks) hinders the natural flow of conversation. Users may find it challenging to gauge if their messages have been read, disrupting the real-time and interactive nature of communication on the platform.
Desired Outcome:
To provide a more intuitive end-user experience, the platform should automatically mark received messages as "read" when a response is sent.