Business problem:
Right now, we allow users to translate incoming messages with a click of a button. This allow users to support Contacts who converse in another language that the user does not specialise in. When the user needs to reply in the respective language, the user can use AI prompts to translate their messages before sending to the Contact. However,
after
sending the message, there's no way to easily translate the outgoing message back to the language that the user can understand.
Desired outcome:
Allow users to translate outgoing messages in the platform as well, just like how users choose to translate incoming messages in the chat window.