Workflows: Trigger Workflow based on keywords / phrases
B
Bernardo Gonzalez
Desired outcome
Enable a new trigger to start workflows based on the Contact's messages with conditions based on keywords or phrases.
Workaround
Filter by incoming message using the Branch step.
A
Amory Stephenson
Any update on this?
Y
Yihui Chan
Hi Amory Stephenson, thank you for following up. Right now our focus is on other priorities, but once we start to plan for this feature, we'll be sure to post an update.
In the mean time, you may try this workaround: https://help.respond.io/l/en/broadcasts/workflow-based-on-broadcast-response
Issac Rosenberger
When can we expect this?
Y
Yihui Chan
Hi Issac Rosenberger, thank you for following up with us. We're still looking at a few other major Workflow improvements, but we'll share an update when we start evaluating this feature too.
Nelson Quek
This is a crucial requirement. According to Meta's recommendation, it should allow users to opt-out of the broadcast program. I intend to trigger workflow based on keywords like "STOP" or "unsubscribe" to initiate a opt out workflow.
A
Abdulaziz Almaqbali
Nelson Quek Absolutely agree with you! please Yihui Chan
A
Abdulaziz Almaqbali
Nelson Quek Absolutely agree with you! please Yihui Chan
Dawn Weber
Vote up
K
Kresna Un
We need this feature. Hope to see it launch soon.
Shahar Goldman
Yesssss pleasseeeeee, will give so much more flexibility
M
Maha Bettaoui
Yes, this is a much needed feature!
S
Sebastien OLIVE
That would be absolutely fantastic!
S
Shi Hui
J
Jaime Aristizabal
This feature, It is necessary
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