Improvements on Website Chat Widget
complete
Gerardo Salandra
- Separate the Greeting and Pop-up Message.
- Upload custom Web Chat Icon (launcher icon)
- Add custom link and custom QR code as channels (this will allow Wechat to be added to the widget)
- Add more text customization like font selection
- Allow the position of the widget to be customized
- Provide option to restrict Incoming Attachments
- Improve the Carousel template
- Improve Mobile Responsiveness
- Increase Website chat performance
- Paste image from clipboard
- Support RTL text
- Support Wildcard URL whitelisting
- Pre-Chat Form Improvements: (1) Add and remove the fields, First name, Last name and Email, (2) Select which custom fields are mandatory or optional, (3) Change the label (text) of custom fields
Mei Wei
complete
We have 1 super exciting news to share with all of you on Website Chat and that is we managed to reduce the bundle size of the widget! Kudos to the developers! Now it can be on the run to be one of the lightest website chat widgets in the market. A lightweight website chat widget can load faster on the website and it can make sure your visitors will be able to the widget to direct their enquiries.
In case you didn’t spot it, we are renaming Web Chat to Website Chat in respond.io to standardize the terms. Not to mention, there was a fresh makeover for Website Chat Customisation. Some of the highlights are as follows:-
Pop-up Message and Greeting Message
These two messages are now independent of each other where you can customise or enable them to show to your contact. Pop-up messages show in the minimized state of the website chat widget to provide a friendly experience to your website visitors. As for the Greeting message, the message will only be sent when your contact initiates a conversation.
Custom Website Chat Widget Icon
Oh, we know some customers or users love to personalize their website experience to their visitors. If you prefer to use a custom icon as the widget icon, you can upload an icon to show on the website. Tips: Use a square brand logo. That will help to create a brand identity
Website Chat Position
Multiple widgets on your website? Worry not, you can now customize the position of the website chat widget. You can add align to the left or right of the page, add horizontal or vertical spacing to the widget.
Text Customisation
We are giving you all the flexibility to change any text on the website chat widget from the title, button text and placeholder text. We understand from our customers and users that they would like to create a personalized website chat experience for the website visitors.
Custom Link and Custom QR
You can now upload custom links or custom QR on the website chat widget if you want to direct your visitors to navigate to a certain link.
Gerardo Salandra
Gerardo Salandra
Hey Derek Cummings, could you tell me a bit more about this feature request? What exactly are you referring to with "chat bubble"? Are you talking about our website chat widget?
D
Derek Cummings
Gerardo Salandra: yeah the chat widget 😀
Gerardo Salandra
Derek Cummings: so you want a custom icon in the widget at the bottom of the page (see imagine below), is that correct?
D
Derek Cummings
Gerardo Salandra: Yeah! For example we could put a photo of ourselves.
Gerardo Salandra
Derek Cummings: you got it mate, how does next Monday sounds? 😉
D
Derek Cummings
Gerardo Salandra: wow ur da man :P Thanks!
Gerardo Salandra
in progress
Gerardo Salandra
J
Javier Escobar
When I click a link in the webchat, it is opened outside the current window. How to open it in the same one?
J
Javier Escobar
We strongly need this. We implemented a shopping experience and we need that shared links to be opened on the same tab 🙃
C
Cuentas Ecuabots
Vertical display of Quick Reply
Gerardo Salandra
Hello Stefan Eggimann it's already possible to change the pop-up/greeting message on the webchat, just go to Channel Settings, and under the Webchat section click on "configure". In this dialog you will be able to change the greeting message.
Stefan Eggimann
Gerardo Salandra: Found and working. I was looking for it under "customize".
Gerardo Salandra
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